
If you lose your website credentials whether it’s your WordPress admin login, FTP access, or hosting control panel don’t panic. In most cases, access can be fully restored with the right steps. At Wemaxa, we’ve helped clients recover lost logins many times, and we’re here to guide you through it quickly and securely.
For WordPress admin accounts, we can often restore access through the database by resetting the password directly via phpMyAdmin or by creating a new admin user temporarily. If your site has email recovery set up, we can also use that to send a reset link. Either way, you won’t lose your content or site it just takes the right technical approach.
For FTP or hosting panel access, we’ll help determine whether your hosting provider can verify your identity and issue new credentials. Most hosting platforms offer secure recovery tools, and with proof of domain ownership or billing details, access can typically be restored within hours. If Wemaxa manages your hosting, we’ll handle everything on your behalf.
No matter which credentials are lost, we treat recovery with urgency and care. We also recommend setting up secure, centralized access tools like password managers and two-factor authentication going forward. At Wemaxa, we’ll not only help you regain control we’ll help you protect it moving forward.
🔐 Types of Credentials You Might Lose
Credential Type | Recovery Options |
---|---|
🔑 WordPress Admin | Reset via email, database, or FTP |
📂 FTP/SFTP Access | Reset from hosting control panel (e.g., cPanel, DirectAdmin) |
🧾 Database (MySQL) | Access via phpMyAdmin from your hosting account |
🌐 Domain Login | Recover via registrar (e.g., Namecheap) |
🛠 Hosting Login | Use host’s password reset or contact their support |
✅ If We Built Your Site
You’ll receive:
- A credential handoff document with all logins clearly listed
- An optional offline backup PDF or password manager export
- The option to create a master backup ZIP of all site files + database (so nothing is ever permanently lost)
If you lose access:
- Contact us (if we’re still working together)
- We can help you restore access, regenerate logins, or reset passwords
- If we no longer have access, your hosting provider can verify ownership and reset your control panel or FTP
🔁 Recovery Example (WordPress Admin Lost)
- Try “Forgot Password?” from login screen
- If that doesn’t work:
- Use phpMyAdmin to change the password manually (in the
wp_users
table) - Or edit
functions.php
via FTP to force-reset the password
- Use phpMyAdmin to change the password manually (in the
🔐 Best Practices to Avoid Lockout
- Store credentials in a password manager (e.g., Bitwarden, 1Password)
- Keep a printed or encrypted credential sheet offline
- Create multiple admin users (yourself + a backup email)