
Wemaxa’s support packages include essential services such as regular updates, secure backups, performance checks, uptime monitoring, and minor edits to keep your website or app running smoothly after launch. These ongoing tasks ensure that your platform remains secure, optimized, and current, providing reliable performance day after day. By proactively handling these responsibilities, we help you avoid technical issues, minimize downtime, and maintain a seamless experience for your users.
Regular updates are essential for maintaining the security and functionality of your digital assets. Wemaxa keeps your software, plugins, and themes updated to the latest versions, closing potential vulnerabilities before they become problems. Additionally, our automated backup routines securely store your data, ensuring quick recovery in the rare event of an emergency or data loss.
Our performance checks and uptime monitoring provide continuous oversight to keep your site or application fast and accessible. We monitor load speeds, server responsiveness, and overall system health, alerting our team immediately if something requires attention. This proactive approach lets us quickly identify and resolve potential issues before they affect your visitors or business operations.
Lastly, Wemaxa’s maintenance packages include light edits and expert technical assistance as needed. Whether it’s updating content, adjusting layouts, or troubleshooting minor problems, our team is available to handle small requests promptly and professionally. With Wemaxa’s support, you get peace of mind knowing your website or application remains stable, secure, and always aligned with your evolving needs.
🧰 What’s Included in Wemaxa Support Packages
✅ 1. Technical Maintenance
- WordPress/plugin updates or framework version upgrades
- Theme compatibility checks after each major release
- Server patches and dependency updates
✅ 2. Security Monitoring
- Malware scans (ClamAV, Wordfence, or server-level tools)
- Firewall configuration (UFW, Fail2Ban)
- SSL certificate renewal & enforcement of HTTPS
- Protection against brute-force and injection attacks
✅ 3. Automated Backups
- Daily or weekly backups of:
- Database
- Website files
- Backup storage to a remote destination (Dropbox, AWS S3, or client’s server)
✅ 4. Performance Optimization
- Caching plugin setup and CDN integration
- Image compression and lazy loading
- Database cleanup and query tuning
✅ 5. Content & Feature Support
- Adding or updating text, images, or videos
- New pages or sections (within plan limits)
- Troubleshooting contact forms, embeds, and layout issues
✅ 6. Priority Technical Assistance
- Email support with guaranteed response times (24–72h depending on tier)
- Optional real-time messaging (Slack, WhatsApp, or Telegram)
- Bug fixes and minor feature adjustments included
✅ 7. Uptime Monitoring & Alerts
- Setup of 24/7 site monitoring tools (UptimeRobot, Pingdom)
- Notifications for downtime or slow responses
📦 Support Plan Tiers (Typical Examples)
Plan | Response Time | Monthly Edits | Backups | Updates | Security |
---|---|---|---|---|---|
Basic | 72h | 2 edits/month | Weekly | Monthly | Light scan |
Pro | 48h | 5 edits/month | Daily | Bi-weekly | Active firewall |
Enterprise | 24h or faster | Unlimited | Daily + offsite | Weekly | Full hardening + alerts |