If something breaks after launch, Wemaxa has you covered. We provide structured post-launch support designed specifically to address unexpected issues swiftly and effectively. Our experienced technical team is always ready to respond quickly, pinpoint the cause, and implement reliable solutions, ensuring minimal disruption to your users or business operations.

Our approach isn’t just about fixing problems as they arise; it’s also about preventing similar issues from recurring. After addressing an incident, we analyze what happened and adjust our processes, codebase, or infrastructure to strengthen your system’s reliability going forward. This proactive approach helps maintain your site’s or app’s stability long-term.

To streamline support, we offer clear communication channels and structured response protocols. Whether it’s through support tickets, email, or direct calls, you have a straightforward way to reach our team whenever assistance is required. We understand that timely resolution is critical, and we strive to deliver efficient, transparent support at all times.

At Wemaxa, we stand behind our projects well beyond launch day. Our structured post-launch support gives you confidence that your website or app remains reliable, secure, and ready to perform consistently, allowing you to focus fully on your core business without worrying about technical interruptions.

🛠️ What Happens If Something Breaks After Launch?

✅ 1. Free Post-Launch Grace Period

  • Most projects include 15 to 30 days of free support.
  • Covers bug fixes, stability issues, and minor adjustments.

✅ 2. Immediate Troubleshooting

  • You contact us via email or instant messaging (if included).
  • We diagnose the issue — whether it’s on the server, code, plugin, or content side.
  • Patches are applied rapidly based on severity and support tier.

✅ 3. Priority Support (for clients on a support plan)

  • Guaranteed response times (24–72 hours depending on tier)
  • Emergency fixes are prioritized — especially if your site/app is down or a major function is affected.

✅ 4. Isolated Testing Environment

  • For complex systems, we replicate the issue in a staging environment to test fixes without disrupting live users.

✅ 5. Root Cause Analysis

  • Beyond the fix, we investigate why it broke:
    • Plugin conflict?
    • Host/server change?
    • Code regression?
  • We then apply preventive measures (e.g., locking plugin versions, adding fail-safes, etc.).

📦 If You’re on a Maintenance Plan

  • Fixes are covered at no additional cost.
  • Routine scans and updates reduce the chance of breakage.
  • You get peace of mind with ongoing protection and backup rollback options.

⚠️ If You’re Not on a Plan

  • We still offer on-demand support.
  • Issues can be fixed at a flat fee or hourly rate.
  • You’re welcome to switch to a monthly plan for continuous coverage.