What if my site is hacked?

If your site is ever compromised, Wemaxa will respond immediately to secure, clean, and restore it. We treat security incidents with urgency and care, activating our recovery protocols the moment an issue is detected or reported. Our team works swiftly to contain the breach, remove malicious code or unauthorized access, and restore your website or application to a stable, safe state.

The first step is to lock down the affected system, isolate any vulnerabilities, and perform a complete scan to identify the source of the attack. We then clean the infected files, verify the integrity of your database and content, and restore your site from a secure backup if needed. Our goal is to get you back online as quickly as possible while ensuring no remnants of the threat remain.

After the immediate recovery, we conduct a full review of your website’s structure and hosting environment to understand how the attack occurred. We then implement security patches, update software, strengthen access controls, and, if necessary, adjust firewall and monitoring settings to block similar threats in the future. Every fix is documented so you stay informed throughout the process.

At Wemaxa, we believe in not just fixing the issue but also fortifying your platform against future risks. Our clear protocols and proactive defense strategies help reduce the chance of repeat incidents, giving you peace of mind and a stronger, more resilient digital presence.

🚨 If Your Site Gets Hacked: Here’s What Wemaxa Does

✅ 1. Emergency Response & Isolation

  • We take the site offline temporarily or move it to a secure staging area.
  • Block external access while retaining backend admin entry.
  • Audit recent activity, file changes, and access logs.

✅ 2. Malware Removal

  • Scan your entire site with tools like:
    • ClamAV, Wordfence (for WordPress), RKHunter
  • Identify and delete:
    • Injected scripts
    • Malicious plugins or files
    • Suspicious admin accounts

✅ 3. Restoration from Clean Backups

  • If backups are enabled:
    • Restore the most recent clean version.
    • Patch vulnerabilities before relaunch.
  • If no backups exist:
    • Manual cleaning and forensic recovery is performed.

✅ 4. Security Hardening

  • Update all core files, plugins, and themes
  • Change all passwords (FTP, admin, database)
  • Lock down file permissions (chmod, chown)
  • Disable XML-RPC, unused services, and expose headers
  • Install or reconfigure:
    • Web application firewalls (WAF)
    • Fail2Ban
    • 2FA for admin access

✅ 5. Ongoing Monitoring Setup

  • Uptime monitoring + intrusion alerts
  • Set up daily scans, firewall logs, and login attempt tracking
  • Auto-block bots, brute-force attempts, and suspicious IPs

📋 Client Support Options After Recovery

  • Free cleanup if you’re on a support/maintenance plan
  • One-time malware removal & hardening (hourly or flat fee)
  • Option to subscribe to a security retainer with:
    • 24/7 monitoring
    • Weekly audits
    • Immediate threat mitigation