Wemaxa offers multiple support channels to ensure clients receive prompt and effective assistance, no matter their project size or complexity. We understand that communication preferences vary, so we provide flexible options that align with how you work best. Whether you’re managing a small business website or a large-scale platform, we make sure help is always within reach.

Depending on your selected service tier, you can reach us through email, support tickets, live chat, or scheduled calls. For clients in higher-tier packages, we also offer real-time communication options like Slack or dedicated messaging groups for faster collaboration. This allows us to respond quickly to urgent issues, provide updates, or walk through technical questions without delays.

Our goal is to adapt to your preferred communication style whether you prefer formal updates and documentation, or direct, quick exchanges to resolve tasks on the fly. We also offer periodic check-ins and progress reviews for long-term projects, making sure everything stays on track and aligned with your evolving goals.

At Wemaxa, communication is more than a service it’s a core part of our partnership. By giving you multiple ways to connect with us and tailoring the experience to your workflow, we ensure you always feel supported, informed, and in control of your project.


📞 Available Support Channels

1. Email Support

  • Primary method for all clients
  • Submit bugs, feature requests, updates, or questions
  • Available 24/7, with response time based on your support tier:
    • Basic: within 72 hours
    • Pro: within 48 hours
    • Enterprise: within 24 hours or faster

2. Instant Messaging (for Pro & Enterprise Plans)

  • Real-time communication on:
    • Telegram
    • WhatsApp
    • Slack (optional project-specific workspace)
  • Best for:
    • Urgent fixes
    • Quick clarifications
    • Ongoing collaborations

3. Client Portal or Tracker (on request)

  • Shared Notion, Trello, or GitHub Issues
  • Ideal for long-term or complex projects
  • Allows:
    • Bug reporting
    • Feature tracking
    • Milestone visibility

4. Scheduled Video Calls (for major reviews or demos)

  • Available for:
    • Kickoff or planning sessions
    • Design or dev handoff meetings
    • Enterprise and high-tier projects

5. Emergency Line (for downtime or critical issues)

  • Direct contact details available to Enterprise clients
  • Response within hours for:
    • Site outages
    • Security breaches
    • Payment failures